What is the maximum length this can extend to?
The telescope extends from approximately 1.5 feet to a maximum of 6 feet. Last updated: Sat, Oct 1 2016 8:17 pm EDT
What material is it made of?
The whole exterior of the SkyFloat is made of aluminum. It is very light and sturdy. Last updated: Sat, Oct 1 2016 8:25 pm EDT
Can I order extra ceiling plates?
Yes, very soon we will add this option. Thank you for your patience. Last updated: Sat, Oct 1 2016 8:27 pm EDT
Can I permanently affix it to the ceiling?
Absolutely. With only two screws. Last updated: Sat, Oct 1 2016 8:27 pm EDT
Can I use SkyFloat with my high ceilings?
Yes. We can provide you with an extension of up to 4 feet (for a total length of approximately 10 feet, add $28 to your Pledge). Keep in mind, you’ll likely have your SkyFloat hovering over your bed or couch, so, ten feet of length can work easily with 13 or 15 foot ceilings, since you won’t necessarily need it to go all the way down to the floor. Last updated: Wed, Oct 19 2016 12:21 am EDT
Can I use it with an angled ceiling?
Absolutely. The magnet will have a hinge that can fit an angled ceiling. Last updated: Wed, Oct 19 2016 12:21 am EDT
Can I use SkyFloat with a popcorn ceiling?
Yes. but we highly recommend to use the two screws for that. (Screws will be included in your package) Last updated: Wed, Oct 19 2016 12:21 am EDT
Can I remove the plates?
The double-sided tape is very strong. Yes, you can remove it, but it may leave some marks. If you use the screws it will be easier to do so. Last updated: Wed, Oct 19 2016 12:21 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.